Do you even have the tools to handle a crisis?
As I continue to work on a training course, one of the items that has come up a couple of times that I do not think that most people will think to include in their planning for a so... Read More
The Blog
Your Past May Be Your Future
One of my favorite things to do when working with either a new or potential client is to challenge them to think of the last 3 crisis events that struck their business operations. M... Read More
Social Media Distributed: Why it’s a problem in a crisis
One of the trends that I've seen over the last 5 years since making the jump to social media is that the actual job responsibilities are being distributed across entire teams versus... Read More
When Connected Third Parties Make Things Unbearable
In an attempt to avoid interrupting my father's Sunday afternoon with our weekly call, I kept an eye on the score of the Philadelphia Eagles vs. Dallas Cowboys NFL game (the Eagles ... Read More
Gardeners or Firefighters: Who do you want on your side during a crisis?
Two weeks ago I came across a blog post by in my RSS subscription setup. I receive more than 1,000 posts in my feeds every day and during my first pass through them I'm simply ... Read More
Crisis Response Is Not As You Might Think
This past week I had the chance to speak with a serial entrepreneur who has recently added another business to their already hectic schedule. In the course of our conversation we in... Read More
Face it: Social Media Crises Happen. Are you ready?
I see it almost every day somewhere on the internet. A brand, be it a personal brand or a company, faces some kind of crisis that it’s clearly obvious that they have no plan ... Read More