As I continue to work on a training course, one of the items that has come up a couple of times that I do not think that most people will think to include in their planning for a social media crisis is whether or not they have the tools to handle an issue... Read More
One of my favorite things to do when working with either a new or potential client is to challenge them to think of the last 3 crisis events that struck their business operations. Most people can easily name one or two but that third one for most people t... Read More
One of the trends that I've seen over the last 5 years since making the jump to social media is that the actual job responsibilities are being distributed across entire teams versus having a single individual do those tasks. Although teams of social media... Read More
In an attempt to avoid interrupting my father's Sunday afternoon with our weekly call, I kept an eye on the score of the Philadelphia Eagles vs. Dallas Cowboys NFL game (the Eagles are the team he supports). While doing a handful of other things it came... Read More
Two weeks ago I came across a blog post by in my RSS subscription setup. I receive more than 1,000 posts in my feeds every day and during my first pass through them I'm simply skimming and looking for things that require further in depth reading. I... Read More
This past week I had the chance to speak with a serial entrepreneur who has recently added another business to their already hectic schedule. In the course of our conversation we inevitably pointed the conversation to talking about how to handle thing whe... Read More
I see it almost every day somewhere on the internet. A brand, be it a personal brand or a company, faces some kind of crisis that it’s clearly obvious that they have no plan in place for and no chance of surviving with their reputation 100% in tact... Read More